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You don't defuse a bomb after it explodes.

Workplace violence prevention is more than just training. It's a mindset.

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Mitigating Workplace Violence

Techniques for Effective Aggression Management

Mitigating Workplace Violence

Mitigating Workplace Violence

Techniques for Effective Aggression Management
For more than 20 years, HSS has offered the industry’s preeminent workplace violence program designed specifically for the healthcare environment—a comprehensive aggression management training program for anyone who might confront the hazards of human conflict. Our training prepares staff, physicians and administration to identify the early signs of agitation, mitigate escalation, and confidently interact with unruly or disoriented patients.. TEAM® (Techniques for Effective Aggression Management) is a flexible, on-site program that cuts in-classroom time in half compared to other major competitors. We also offer an eLearning version of TEAM Essentials that replaces the need for in-class instruction. 

TEAM aggression management training leads to fewer injuries, reduction in the use of patient restraints, teaches staff how to act proactively to create their own safe space, and ensures compliance with all industry requirements. We deliver our healthcare-specific expertise, from design to training, in a time-efficient manner. Our trainings reduce staff dependency on security officer personnel when intervening with agitated or violent patients. Simply put, it is the most effective healthcare-specific workplace violence intervention training program available.

TEAM training can be delivered by a certified instructor, online, or with a Train the Trainer option. All of which ensure time and cost savings. eLearning’s convenient 24 hours a day, 7 days a week accessibility reduces time away from staff core responsibilities and maximizes productivity. Research shows that eLearning typically reduces costs by 40% over instructor-led courses while supporting the commitment to creating an environment in which staff are allowed to focus on patient care above all else.

While TEAM focuses on protection of the self, ED-Safe educates hospital staff about how to create a work environment that provides additional protections from workplace violence. They also cover physical and community risk factors for potential violence, environmental controls, staff training, policies, and staff response options. 

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