Workplace Violence in Healthcare

Workplace Violence

Aggression Management

Workplace Violence

For more than 20 years, HSS has developed the industry’s preeminent risk mitigation program designed specifically for the healthcare environment–a comprehensive aggression management training program to anyone who might confront the hazards of human conflict, from staff to physicians to administration and officers. TEAM^® is a flexible, on-site program that reduces in-class room time to half of our other major competitors. We offer an eLearning version of the essential course that replaces the need for in-class instruction. TEAM^® aggression management training leads to fewer injuries, reduction in the use of patient restraints, teaches staff how to act proactively to create their own safe space, and helps meet all industry requirements. Our healthcare specific expertise, from design to training, augmented by the time-efficiency of eLearning, results in higher HCAHPS scores for hospitals, particularly on questions related to communication, response, and quietness. Simply put, it is the most effective healthcare-specific workplace violence intervention training program available.

Through our TEAM^® training and ED-Safe, we provide staff with the tools necessary to reduce injuries sustained by patients, staff and visitors. These comprehensive, patient-centered aggression management programs cover key topics identified by healthcare leaders including risk factors for potential violence, verbal de-escalation techniques, environmental controls, staff training, policies and staff response options. TEAM^® training can be delivered by certified instructor, online, or as Train the Trainer option. eLearning offers additional time and cost-saving alternative. Convenient 24 hours a day, 7 days a week accessibility maximizes staff productivity by reducing time away from their core job responsibilities. eLearning typically reduces costs by 40% over instructor-led courses while supporting the commitment to creating an environment in which staff is allowed to focus on patient care above all else.

TEAM® Essentials

Our proprietary program, Techniques for Effective Aggression Management: Essentials Module, teaches participants to identify factors that can escalate to aggression or violence. It gives participants the knowledge and skills they need to confidently handle disruptive behavior and keep themselves safe.

THE PROGRAM AT-A-GLANCE

COURSE LENGTH: Instructor-led course or 70 minute eLearning module

e-LEARNING OPTION: Although economic pressures are causing budget reductions, the commitment of hospitals to aggression management training that keeps staff safe while allowing them to focus on patient care remains strong. e-Learning training supports that commitment by:

Offering convenient access 24 hours a day, 7 days a week
Saving money-typically 40% less expensive than instructor-led course
Providing just-in-time training opportunities and “refresher” training opportunities
Reducing organizational effort and time
Maximizing staff productivity by reducing time away from their core job responsibilities
Knowledge management and easing compliance tracking

COURSE CONTENT:

Staff will learn to:

Recognize factors and hazards that can contribute to aggression or violence
Identify threats and respond appropriately
Use effective strategies to enhance communication and build relationships
Apply the TEAM^® Aggression Cycle technique to verbally de-escalate and manage volatile situations
Employ progressive behavior control methods

LEARNING TOOLS: Engaging videos, simulations, real-life healthcare professional experiences, case studies, downloadable job aids, workbooks, instructor-led sessions, and group discussion

CERTIFICATE OF COMPLETION: Presented to each participant who successfully completes TEAM^® Essentials

COMPLIANCE: Fully compliant with The Joint Commission, CMS, DNV (NIAHO), OSHA, and NIOSH guidelines

CEUs: HSS provides all the information participants need to apply for continuing education units following completion of TEAM^® Essentials. TEAM^® offers the ability to award staff members continuing education credits (CEUs). TEAM^® provides a complete CEUs packet which contains all of the information necessary to submit for CEUs. It’s important to note that TEAM^® does not award or issue CEUs. TEAM^® Essentials is eligible for up to .2 CEUs.

TEAM® Advanced

Techniques for Effective Aggression Management: Advanced Module teaches participants healthcare-appropriate strategies they can use to protect their patients and themselves during a physical attack. Our instructors build participant competency via hands-on exercises and simulations.

THE PROGRAM AT-A-GLANCE

COURSE LENGTH: 2 hour instructor-led course

COURSE CONTENT: Focuses on defensive and non-harmful physical countermeasures for the most common types of assaults in healthcare settings. Staff will learn:

Safe working positions
Non-verbal techniques to safely defuse and control aggressive or violent behavior
TEAM^® Personal Safety Principles to avoid injury if behavior escalates to a physical level
Techniques for after-event documentation and debriefing

LEARNING TOOLS: Engaging videos, simulations, real-life healthcare professional experiences, case studies, downloadable job aids, workbooks, instructor-led sessions, and group discussion

CERTIFICATE OF COMPLETION: Presented to each participant who successfully completes TEAM^® Advanced

COMPLIANCE: Fully compliant with The Joint Commission, CMS, DNV (NIAHO), OSHA, and NIOSH guidelines, including those requiring annual workplace violence training

CEUs: HSS does not award or issue continuing education units (CEUs) to staff members who complete TEAM^® aggression management training, but, upon request, we will provide a complete packet with all the information necessary to submit TEAM^® participation for CEUs. TEAM^® Advanced is eligible for up to 0.2 CEUs.

TEAM® Certified Instructor Course

The Certified Trainer Program provides organizations with a cost effective, flexible, and sustainable approach to continuing staff aggression management training through the TEAM^® courses.

THE PROGRAM AT-A-GLANCE

COURSE LENGTH: 2 day instructor-led course

NUMBER OF PARTICIPANTS: Minimum of 5. If fewer, additional travel costs may apply.

COURSE CONTENT: The TEAM^® Certified Instructor Course teaches all the resources instructors will need at their fingertips, including presentation materials, talking points for each slide, guidance for delivery of the TEAM^® curriculum, and a complete glossary of terms. The Guide contains all the exercises, case study examples, video transcripts, and a step-by-step guide for teaching the hands-on, skills-based techniques of the Advanced course.

LEARNING TOOLS & BENEFITS:

Comprehensive instructor guide and all electronic presentation material
Continuing consultation with other certified TEAM^® instructors
Any updates or revisions to the program are included at no charge during the 24 month period
Exclusive access to online support material and resources to support training
The overall benefits of instructor certification include increased professionalism, verification of competency and improved quality, consistency and effectiveness of instruction

CERTIFICATE OF QUALIFICATION: Presented to each participant who successfully completes the TEAM^® Instructor Certification course. Instructor certifications are valid for two years. Recertification simply requires that instructors teach or co-teach a minimum of 16 hours, or 4 training sessions, within the two year period and complete a competency exam.

Active Shooter

Active shooter incidents can happen anywhere at any time, and their frequency in the United States is on the rise.

In a recent Department of Justice study, the FBI tallied 40 active shooter incidents, totaling 231 casualties during a two year period – higher than any two year average in the past 16 years. The study stated in clear terms, “Citizens have the potential to affect the outcome of the event based upon their responses to the situation. The consistency of these incidents supports the paramount need for training and exercises for law enforcement other first responders, and citizens alike.”

Because well-trained staff both respond and recover better, safety and security professionals nationwide choose HSS to develop an effective active shooter response among their staff. Our training and practical exercises can save lives and improve staff confidence, while reducing employee turnover and psychological trauma.

Unlike generic programs, ours is designed by professionals, tailored for our client partners. With our experience in conducting hundreds of these type of exercises, we have the ability to conduct safe, realistic, memorable engagements that resonate with staff.

Emergency Department Safety

HSS launched ED-Safe^®, Preventing and Mitigating Emergency Department Violence, as a proactive custom program to help hospitals secure their Emergency Departments. Hospitals that have implemented ED-Safe^® show reduced employee turnover – even if an employee is physically assaulted after ED-Safe^® is adopted.

ED-Safe^® is a “Back to the Basics” program that teaches staff how to secure the space and train to the environment and to recognize environmental changes. Properly training staff to recognize, understand, react and manage environmental changes provides a safer, more productive environment for staff and patients, and allows staff to focus on providing patient care activities.

ED-Safe^® Three Phase Implementation

Complete departmental Risk Assessment
Installation of ED-Safe^® Lighting System
Staff training classes

Violence Prevention Consulting

Since 1967, HSS has been the nation’s premier specialized security partner. The Emergency Management team has trained several thousand participants in Active Shooter Response and Emergency Department Safety. In the wake of highly publicized violent events, the demand for our training has steadily increased. Our Violence Prevention Consulting looks beyond these areas of risk to prepare your staff for other situations healthcare facilities routinely face, such as physical assaults or threats. Our experts deliver realistic, memorable exercises and trainings that resonate with every participant, no matter their role within your organization.

We provide insights to strengthen your culture of safety.