Mitigating Workplace Violence
For more than 20 years, HSS has offered the industry’s preeminent risk mitigation program designed specifically for the healthcare environment–a comprehensive aggression management training program for anyone who might confront the hazards of human conflict. From staff, to physicians, to administration and officers. TEAM® (Techniques for Effective Aggression Management) is a flexible, on-site program that reduces in-classroom time to half of our other major competitors. We offer an eLearning version of the “Essentials” training that replaces the need for in-class instruction.
TEAM® aggression management training leads to fewer injuries, reduction in the use of patient restraints, teaches staff how to act proactively to create their own safe space, and ensure compliance with all industry requirements. Our healthcare specific expertise, from design to training, augmented by the time-efficiency of eLearning, results in higher HCAHPS scores for hospitals, particularly on questions related to communication, response, and quietness. Simply put, it is the most effective healthcare-specific workplace violence intervention training program available.
Through our TEAM® training and its sister program for Emergency Department safety (ED-Safe), we provide staff with the tools necessary to reduce injuries sustained by patients, staff and visitors. These comprehensive, patient-centered aggression management programs cover key topics identified by healthcare leaders including risk factors for potential violence, verbal de-escalation techniques, environmental controls, staff training, policies and staff response options.
TEAM® training can be delivered by certified instructor, online, or as a Train the Trainer option. In addition, eLearning offers additional time and cost-saving alternatives. Convenient 24 hours a day, 7 days a week accessibility maximizes staff productivity by reducing time away from their core job responsibilities. Research shows that eLearning typically reduces costs by 40% over instructor-led courses while supporting the commitment to creating an environment in which staff are allowed to focus on patient care above all else.