Techniques for Effective Aggression Management: Advanced Module teaches participants healthcare-appropriate strategies they can use to protect their patients and themselves during a physical attack. Our instructors build participant competency via hands-on exercises and simulations.
THE PROGRAM AT-A-GLANCE
COURSE LENGTH: 2 hour instructor-led course
COURSE CONTENT: Focuses on defensive and non-harmful physical countermeasures for the most common types of assaults in healthcare settings. Staff will learn:
- Safe working positions
- Non-verbal techniques to safely defuse and control aggressive or violent behavior
- TEAM® Personal Safety Principles to avoid injury if behavior escalates to a physical level
- Techniques for after-event documentation and debriefing
LEARNING TOOLS: Engaging videos, simulations, real-life healthcare professional experiences, case studies, downloadable job aids, workbooks, instructor-led sessions, and group discussion
CERTIFICATE OF COMPLETION: Presented to each participant who successfully completes TEAM® Advanced
COMPLIANCE: Fully compliant with The Joint Commission, CMS, DNV (NIAHO), OSHA, and NIOSH guidelines, including those requiring annual workplace violence training
CEUs: HSS does not award or issue continuing education units (CEUs) to staff members who complete TEAM® aggression management training, but, upon request, we will provide a complete packet with all the information necessary to submit TEAM® participation for CEUs. TEAM® Advanced is eligible for up to 0.2 CEUs.