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  • Security Services
    • Integrated Strategy
    • Healthcare
      • Comprehensive Healthcare Campus Protection
        • Environment of Care Partner
        • Access Control and Patrol
        • Visitor Wayfinding, Screening and Management
        • Hospital Staff Training
      • Management Only Program
      • High-Risk Patient Monitoring
      • Security Operations Center
      • Master Security Officer Support
    • Aviation
      • Regulatory Services
        • Perimeter Security
        • Access Control
        • Employee Inspections
        • Vehicle Inspections
        • Vendor Inspections
        • Exit Lane Staffing
      • Customer Service
        • Queue Management
        • Traffic Control and Parking
        • Security Support Services
    • Government Facility
      • Facility Patrol
      • Access Control
      • Employee and Visitor Screening
      • Vehicle Inspections
      • Crowd Control
      • Security Support Services
  • Security Technology
    • Security Systems Integration
      • Design and Engineering
      • Project Management
      • Systems Installation and Monitoring
      • Repair and Maintenance
      • Project Portfolio
  • Risk Consulting & Training
    • Workplace Violence
      • Aggression Management
        • TEAM® Essentials
        • TEAM® Advanced
        • TEAM® Certified Instructor Course
      • Active Shooter
      • Emergency Department Safety
      • Violence Prevention Consulting
    • Emergency Management
      • Training
        • Active Shooter
        • Decontamination
        • Evacuation
        • Hospital Incident Command System
      • Exercises
      • Planning
        • Emergency Operations Plan
        • Business Continuity Plan
      • Consulting & Program Assessment
      • Emergency Management Program Outsourcing
    • Consulting
      • Full Security Program Assessments
      • Focused Security Program Assessments
      • Anti-Ligature Assessment
    • Expert Services
      • Case Review & Assessment
      • Litigation Support
  • Medical Equipment Management
    • Refurbished Sterilizers and Washers
      • Sterilization Equipment
      • Three Step Refurbishment Process
    • Medical Equipment Maintenance & Repair
      • Biomedical Engineering
      • Sterilization and Decontamination
      • Chamber Cleaning
      • Imaging
      • Anesthesia and Ventilation
      • Laboratory and Research
      • Cosmetic, Therapeutic and Surgical Lasers
      • Hood Certification, Industrial Hygiene and Pharmacy Clean Room
      • Pipette Certification, Calibration and Repair
    • Consulting
      • SAVR
      • Environmental Health and Safety
    • Staffing
      • Clinical Engineers
  • Careers
    • The Story of HSS
      • Why HSS?
      • Career Path Stories
      • Hero Stories
      • Work Perks
    • All about You
      • Career Paths
      • MEM Internship Program
      • Military and Law Enforcement Hiring
      • Veteran Resources
      • Campus Hiring
      • Hiring Events
    • Join the HSS Team
  • About HSS
    • History
    • Leadership
    • Project C.U.R.E
    • Newsroom
    • Knowledge Center
      • White Papers
      • Case Studies
    • HSS Listens
    • Contact
JOIN THE HSS TEAMJOIN THE HSS TEAM

We provide insights to strengthen your culture of safety.

HSS prepares your organization to deal with a wide variety of security scenarios. Whether it’s preparing your staff for unlikely, but potentially devastating threats to security, or creating an environment of safety and calm, we have deep experience to provide a suitable program and protect your most vulnerable.

Workplace Violence Workplace Violence
Emergency Management Emergency Management
Consulting Consulting
Expert Services Expert Services
Aggression Management
Join the HSS Team Join the HSS Team

Mitigating Workplace Violence

Related Links

  • Healthcare Security
  • Aviation Security
  • Government Facility Security
  • Security Technology
  • Consulting

Let's Talk

  • Aggression Management
    Send an email or call 844.477.7781
  • Emergency Management
    Send an email or call 877.477.2870
  • Consulting & Expert Services
    Send an email or call 303.603.3109
Learn More
  • About Workplace Violence Prevention

Mitigating Workplace Violence

Techniques For Effective Aggression Management

Mitigating Workplace Violence

For more than 20 years, HSS has offered the industry’s preeminent risk mitigation program designed specifically for the healthcare environment–a comprehensive aggression management training program for anyone who might confront the hazards of human conflict. From staff, to physicians, to administration and officers. TEAM® (Techniques for Effective Aggression Management) is a flexible, on-site program that reduces in-classroom time to half of our other major competitors. We offer an eLearning version of the “Essentials” training that replaces the need for in-class instruction. 

TEAM® aggression management training leads to fewer injuries, reduction in the use of patient restraints, teaches staff how to act proactively to create their own safe space, and ensure compliance with all industry requirements. Our healthcare specific expertise, from design to training, augmented by the time-efficiency of eLearning, results in higher HCAHPS scores for hospitals, particularly on questions related to communication, response, and quietness. Simply put, it is the most effective healthcare-specific workplace violence intervention training program available.

Through our TEAM® training and its sister program for Emergency Department safety (ED-Safe), we provide staff with the tools necessary to reduce injuries sustained by patients, staff and visitors. These comprehensive, patient-centered aggression management programs cover key topics identified by healthcare leaders including risk factors for potential violence, verbal de-escalation techniques, environmental controls, staff training, policies and staff response options. 

TEAM® training can be delivered by certified instructor, online, or as a Train the Trainer option. In addition, eLearning offers additional time and cost-saving alternatives. Convenient 24 hours a day, 7 days a week accessibility maximizes staff productivity by reducing time away from their core job responsibilities. Research shows that eLearning typically reduces costs by 40% over instructor-led courses while supporting the commitment to creating an environment in which staff are allowed to focus on patient care above all else.

Related Links

  • Healthcare Security
  • Aviation Security
  • Government Facility Security
  • Security Technology
  • Consulting

Let's Talk

  • Aggression Management
    Send an email or call 844.477.7781
  • Emergency Management
    Send an email or call 877.477.2870
  • Consulting & Expert Services
    Send an email or call 303.603.3109
Learn More
  • About Workplace Violence Prevention
TEAM® Essentials

TEAM® Essentials teaches participants to identify factors that can escalate to aggression or violence. It gives participants the knowledge and skills they need to confidently handle disruptive behavior and keep themselves safe. This course teaches progressive behavior control methods, verbal de-escalation techniques, and best practices for managing volatile situations. Participants learn effective strategies to enhance communication and build relationships. This course is fully compliant with The Joint Commission, CMS, DNV (NIAHO), OSHA, and NIOSH guidelines. 

TEAM® Essentials is available in two-hour instructor-led and 70-minute eLearning formats. The eLearning option is ideal for hospitals interested in educating staff across the entire organization, or have limited budgets for workplace violence training.". 

Participants are presented with a Certificate of Completion. HSS can also award continuing education credits.

TEAM® Advanced

TEAM® Advanced teaches participants, typically in high-risk areas of the facility, healthcare-appropriate strategies to protect their patients and themselves during a physical attack. Our instructors build participant competency via hands-on exercises and simulations. In this two-hour instructor-led course, participants learn defensive, non-harmful physical countermeasures to safely defuse and control aggressive or violent behavior. Instructors also share techniques for after-event documentation and debriefing. TEAM® Advanced is fully compliant with The Joint Commission, CMS, DNV (NIAHO), OSHA, and NIOSH guidelines, including those requiring annual workplace violence training. 

Participants are presented with a Certificate of Completion. Upon request, HSS can provide a complete packet with all the information necessary to submit TEAM® participation for continuing education units.

TEAM® Certified Instructor Course

The Certified Instructor Course is a cost effective, flexible, and sustainable approach to staff training. This two-day, instructor-led course reviews our comprehensive guide and prepares participants to teach the hands-on techniques of the Advanced course. We offer exclusive access to TEAM presentations and online training support materials. For two years following course completion, we provide updates and program revisions at no additional cost. Participants can consult with other certified instructors as well. 

Participants are presented with a Certificate of Completion that is valid for two years. Re-certification requires instructors to teach or co-teach a minimum of 16 hours, or four training sessions, within the two-year period and complete a competency exam.

This course typically requires a minimum of five participants. If fewer are in attendance, costs may vary slightly. 

TO LEARN MORE ABOUT OUR TEAM® PROGRAMS

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HSS Corporate Headquarters

Phone: 303.603.3000

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HSS Corporate Headquarters

990 South Broadway Ste 100

Denver, CO 80209

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