The HSS Master Security Officer (MSO) certification program elevates security and effective officer engagement through specialized training courses. Hand-selected MSOs receive enhanced equipment (including electrical conducted weapons) and are trained in up to 49 hours of online courses, classroom, role play, and practice sessions. MSO modules include:
- Cultural Integration and Security, where they focus on strengthening communication skills.
- Customer Service teaches exceptional customer service in the healthcare environment.
- Basic Taser and Handcuff Training provides the operational theories and practical training to reasonably, safely, and effectively operate TASER Conducted Electrical Weapons (CEWs). The handcuff portion explores the physical techniques and justification for the application of handcuffs while exercising powers to arrest as a security officer.
- Crisis Intervention Training provides education about mental illness for first responders. Learners enhance their communication and teamwork skills, as well as the development of the initial approach, assessment, and intervention techniques when dealing with individuals afflicted with various forms of mental illness.
- Advanced Firearms Training. This two-day program builds on what is learned from the Basic Firearms Course. Classes include: Advanced Tactical Skills, Advanced Threat Awareness, Verbal De-escalation for Armed First Responders and Defensive Techniques. Topics help officers develop their safety and survival skills, officer patrol techniques, incident/scene management, critical incident response, use of force and case law, equipment inspection, vehicle contacts and searches, and suspicious package recognition.
The end result is an MSO who provides a heightened personal influence and security impact, optimizing a healthcare facility's ability to offer a safe experience to its customers.