HSS Equipment Services – Supporting Flawless Patient Care Delivery
Whether you’re a hospital, clinic, or medical practice, you can have confidence in HSS to meet your equipment services requirements. We are committed to supporting your facility’s dedication to quality of care and patient safety.
HSS technicians are the best of the best. They have extensive experience maintaining and repairing all types of medical equipment and ensuring that it is performing to or exceeding manufacturer specifications. Their experience includes:
In addition to their professional skills, HSS technicians have the interpersonal skills and passion for customer service that enables them to work closely and positively with your staff. Customers tell us that their staff think HSS technicians are fellow employees—not vendors.
We empower our technicians to take the course of action they believe is right in every service event. They have proven their ability to accurately diagnose and solve problems, so we want them to be proactive and take the actions they think necessary. The result is greater equipment uptime and utilization for our customers.
Our standards are high for technicians, so when we hire them, we work hard to create an environment that values, supports, and keeps them at HSS. Our employee retention program and compensation and benefit plans are key reasons why HSS has a low employee turnover rate by industry standards.
Guaranteed 24-Hour Response
HSS technicians will be dispatched quickly, even on non-emergency calls, to ensure your equipment performs optimally and delivers patient care flawlessly. You can reach HSS Equipment Services 24/7 and we guarantee to be at your site within 24 hours of your call.
HSS will work with your leadership to develop appropriate service strategies for each piece of equipment in their area. These strategies will be based on equipment category, age, and usage as well as on desired availability, replacement part cost, and other factors. We’ll ensure that your equipment services program matches your needs and budget.
The HSS Computerized Maintenance Management System maintains detailed equipment maintenance inventories, records, and schedules—and provides the documentation required for compliance purposes, including The Joint Commission accreditation.