• Welcome HSS Employee

HSS iLEAD™ Topic 2 – Serving Customers

iLeadServing Customers – Key Competencies:

  • Understands, anticipates, and meets the needs of customers
  • Builds and maintains trusted relationships with customers
  • Balances interests and needs of customers with those of team / company
  • Adjusts priorities to respond to pressing and changing customer demands
  • Adapts to the customer’s culture