• Welcome HSS Employee

HSS iLEAD™ Program Knowledge Skills Competencies

iLeadWithin each category are related competencies:

  • Serving Customers
    • Understands, anticipates, and meets the needs of customers
    • Builds and maintains trusted relationships with customers
    • Balances interests and needs of customers with those of team / company
    • Adjusts priorities to respond to pressing and changing customer demands
    • Adapts to the customer’s culture
  • Leading Self
    • Exercises sound judgment
    • Inspires trust
    • Makes ethical decisions
    • Communicates effectively up, down, and sideways
    • Maintains cultural / organizational awareness
    • Continually learns and adapts
  • Leading Others
    • Defines and distributes work
    • Sets standards to ensure quality
    • Manages performance
    • Manages personnel actions
    • Maintains a safe and conducive work environment
    • Motivate staff
    • Develops staff
  • Operating the Business
    • Demonstrates business acumen
    • Manages finances / produces accountability, performance, and business reports
    • Manages use of technologies
    • Manages human resources
    • Executes sales and marketing
    • Provides continual status and communications
    • Manages and resolves issues
  • Leading Change
    • Sets vision and strategy
    • Sets vision and strategy
    • Communicates vision and strategy
    • Executes vision and strategy
    • Builds the business
    • Applies corporate resources appropriately
    • Models new behaviors
  • Technical Credibility
    • Understands business and regulatory environment and appropriately apply policies, procedures, and business practices related to specialized industry and expertise
    • Maintains certification in specific industry and expertise
    • Builds presence and credibility within relevant professional communities

Each series will have a greater emphasis on one of the six categories or “pie pieces” that’s particularly critical for certain career points or roles.

  • 100 Series – Leading Self
  • 200 Series – Leading People / Leading Projects, particularly focusing on:
    • Relationship Building / Interpersonal Savvy
    • Integrity and Trust (inspires trust)
    • Critical Judgment / Self Control (exercises sound judgment)
    • Interpersonal Awareness / Managing with Fairness and Equity
    • Establishing a Positive Work Environment / Managing Conflict
    • Directing Employees / Delegation
    • Communicating Effectively / Interactively
    • Managing and Measuring Performance
    • Giving and Receiving Feedback
    • Motivating Employees
  • 300 Series – Leading Business Operations, particularly focusing on:
    • Business Acumen
    • Balancing Multiple Needs / Collaboration
    • Identifying and Solving Problems
    • Leveraging Human Capital / Hiring and Staffing
    • Attention to / Dissemination of Operational Communication
    • Establishing a Positive Work Environment / Managing Conflict
    • Managing and Measuring Performance
    • Giving and Receiving Feedback
    • Critical Judgment / Self Control (exercises sound judgment)
    • Models new behaviors
  • 400 Series – Leading Strategy and Change

Call us at (303) 603-3000 or complete the contact form so we can assist you.