HSS Growing in San Antonio

The Methodist Healthcare System serves San Antonio and 26 surrounding counties with top quality staff and services in 23 facilities. In March 2010, HSS Healthcare Security became the security services provider for Methodist Hospital, San Antonio’s largest private hospital. Included with Methodist Hospital were the Methodist Children’s Hospital, Methodist Specialty and Transplant Hospital, Methodist Ambulatory Surgery Center, Methodist Boerne Emergency Center, Methodist Ministries, and Methodist Texsan Hospital. Methodist Healthcare has now awarded HSS the security contracts for three more of its hospitals, effective October 2: Methodist Stone Oak Hospital, Metropolitan Methodist Hospital, and Northeast Methodist Hospital. Here’s a little about HSS’s three newest healthcare security customers:

Methodist Stone Oak Hospital, which opened in March 2009, is the first full-service hospital built in South Texas in the 21st century. It offers emergency care, obstetrics, newborn intensive care, cardiology, neurosurgery, general surgery and orthopedics.

Metropolitan Methodist Hospital, a campus of Methodist Hospital, is a 326-bed hospital providing a complete range of healthcare services. In 2005, the hospital opened the Metropolitan Methodist Hospital Women’s Pavilion, the only facility in downtown San Antonio completely dedicated to the health of women and their newborn babies. Metropolitan Methodist Hospital offers cardiac care, general and surgical care, neurosurgery, inpatient and outpatient rehabilitation services, and sleep disorder evaluation. It operates the largest emergency department in downtown San Antonio.

Northeast Methodist Hospital, also a campus of Methodist Hospital, is located in Live Oak, Texas.  It has been significantly renovated to completely upgrade and expand the facility and services to the surrounding communities.

“We are pleased to welcome these three leading hospitals as HSS Healthcare Security customers,” says Alan Butler, HSS Director of Operations & Consulting. “HSS has partnered with Methodist leadership to bring a systemwide approach to all their healthcare security initiatives and we intend to serve these facilities with the same high quality security service we’ve been providing the Methodist Healthcare System for over a year.”

HSS In the News

  • Search any business-oriented social networking service and you’re bound to discover the buzz about HSS. One recent example is the recommendation HSS customer Jeff Metherd, Brand Marketing Manager–Government at W.W. Grainger, posted on LinkedIn for Dr. Tracy Buchman Sonday, HSS National Director, Healthcare Emergency Management. “Tracy and her [HSS EM Solutions] colleague Christopher Sonne are truly my go-to consultants for Emergency Management,” Metherd wrote. Read the full recommendation here. View Sonday’s impressive profile and read more recommendations of her work here.
  • As an example of how HSS finds efficiencies for customers without adding expense, HSS recently transitioned call services for Methodist Health System, a security customer in Texas, into HSS’s Security Operations Center. The Security Operations Center exclusively supports HSS security, serving as the centralized monitoring and dispatch center for healthcare facilities nationwide. Click here to read more about how transitioning call services to HSS’s dedicated dispatchers has not only helped Methodist Health System achieve efficiency in its answering service, but also is saving the hospital system money and maximizing the visibility of on-site HSS security officers.
  • Providing world-class customer experiences is HSS’s goal. One of our many teammates who go out of their way to achieve it is Security Officer Adlan Elkhader at Denver International Airport. After observing Elkhader on the job, one Southwest Airlines employee was moved to email HSS: “Hello! I would like to take a moment to give praise to a wonderful employee…HSS employee Adlan Elkhader. He is such a pleasure to work near and is always smiling. His energy and positive attitude is constant and very contagious! I constantly see him assisting passengers and other agents and [he’s] always so upbeat! Such a joy! Thank you for listening. —Allison, Southwest Airlines.” Thank you, Allison, and all our other satisfied customers and colleagues!