HSS TEAM®
Healthcare-Specific Workplace Violence Prevention
Incidents of aggression and violence have been occurring in healthcare for many years. But the number and severity of incidents is on the rise. Which is why the Joint Commission issued a Sentinel Event Alert in June 2010 with suggested actions for preventing violence in healthcare. One of those actions concerns training:
“Require appropriate staff members to undergo training in responding to patients’ family members who are agitated and potentially violent, Include education on procedures for notifying supervisors and security staff.”
HSS recognized the need for this type of training program years ago…one designed exclusively for healthcare, including medical staff, professional support staff, and volunteers who may encounter angry, disruptive, or potentially dangerous individuals. In 1997, we launched Techniques for Effective Aggression Management, or TEAM®. Since its introduction, TEAM® has become the choice of healthcare providers around the country. More than 15,000 students graduated in 2008 and 2009 and there are currently 400 certified TEAM® trainers.
One satisfied customer told us, “Our customer complaints have gone down since the lobby staff took the TEAM® lessons. The staff are more willing to approach persons and proactively deal with the public.”
Let TEAM® help you and your staff confidently and capably cope with workplace violence via our hospital violence prevention programs. Contact HSS at 303-603-3105.