Home > About HSS > Company History > 2000 to Current

HSS From 2000 – current

2000: HSS revenues total $42.6 million.
2001: Courier hits 5,000 deliveries a month mark.
2002: Healthcare Security introduces Techniques for Effective Aggression Management training.
2004: HSS ranks 10th among healthcare outsourcing organizations according to Modern Healthcare. HSS continues to rank high in this annual survey.
2005: HSS Operations Support communications equipment upgraded to the level reserved for police, fire, and healthcare responder emergency communications. Systems Integration expanded.
2007: HSS awarded SAFETY Act Certification and Designation.
2007: HSS chosen as the Orlando International Airport’s primary security provider
2008: HSS moves to new corporate headquarters in Denver. Staffing introduces new healthcare professional designation, Behavioral Security Technician (BeST™).
2008: HSS becomes a considerable player in the low voltage electronic security systems market with the acquisition of Heritage Security
2008: Behavioral Security Technicians (BeST™), a therapeutic and secure approach to one-on-one patient monitoring
2009: Long-time CEO George Schiel retires; Wayne Schell selected successor. HSS revenues total nearly $100 million., an Emergency Department violence prevention and mitigation program launched.
2009: HSS successfully captures the Portland International Airport from a large international security company
2009: HSS is awarded the security services contract at General Mitchell International (Milwaukee) airport.
2009: HSS executives write the book on Hospital and Healthcare Security
2009: HSS introduces ED-Safe Patent Pending, a proactive Emergency Department violence prevention and mitigation program
2010: San Diego International Airport security contact is awarded.
2010: HSS launches its Institute for Leadership, Education, Advancement, and Development (iLEAD™)
2010: HSS launches EM Solutions™, a practical healthcare emergency management outsourcing solution
2011: HSS wins the Hartsfield-Jackson Atlanta International Airport security contract.

Key events in our history:

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  • Your attention to our staff and creative thinking has gone a long way towards allaying the fears and concerns of our staff."
    Bill Manns, Chief Operating Officer, Alameda County Medical Center
  • They set out intentionally to be a good partner - from Wayne all the way down... The two words I’d use are caring and supportive. They also care about our organization’s values and they operate according to our values."
    Doug Faus, VP Operations, Medical Center of the Rockies
  • They have a genuine concern for the safety and well-being of our staff and of our patients and their families... I feel very good about having HSS as our contracted security service."
    Lindy Garvin, VP Quality & Risk Management HealthOne
  • I can sum up my experience in one word: Excellent. In all honesty, it’s the best choice I ever made."
    Fred Rogers, VP, Chief Resource Officer, Rush Health Systems
  • A constant theme from Methodist employees describing HSS to me: professional, capable, helpful and great attitude and customer service."
    Stewart Tiller, Director Construction & Protective Service, Methodist Specialty
  • They are skilled and well-trained. They are proud of what they do. We have a group of officers here. They are proud of the facility and the job they do…Our officers aren’t armed, but they are armed with wit and intelligence."
    Mark Vargas, Public Saftey, Saint Joseph Medical Center