HSS Healthcare Security Services

HSS Healthcare Security Services has been raising the standard of protection in hospitals and the healthcare industry since our founding in 1972. We offer unparalleled experience, people, and processes that help you turn the line item expense of security into a cost-effective investment with a strong ROI.

Looking for a long-term partnership with a security services provider that focuses on healthcare security? Look no further than HSS. We have an industry leading customer retention rate of 98 percent. Twenty hospitals have retained our security services over 20 years and 30 have done so for over 15 years.

Concerned about the complexities of switching from an existing in-house or third-party security provider? Our proven transition plan ensures that your operations are not disrupted during the changeover to HSS Healthcare Security Services.

More about us:

• We are the leading healthcare security provider in the U.S., serving many healthcare facilities in 10 states, including hospitals, clinics, trauma centers, women's and pediatric care facilities, safety-net designated medical centers, university and research-based organizations, and home health and hospice agencies. Read customer comments on our service.
• We wrote the book on healthcare security. Hospital and Healthcare Security is widely accepted as the defining body of knowledge on hospital security. Russ Colling authored the first four editions of this book during his 27-year tenure with HSS. Tony York, HSS Senior Vice President, co-authored the new fifth edition with Colling. Most educators, healthcare executives, and healthcare agencies and associations agree that Hospital and Healthcare Security sets the standard for healthcare security systems and programs. The book's Web site contains supplemental information and resources. The book may be purchased on this book Web site or at Amazon.com.
• We share best practices from facilities around the country with our customers and apply those to improve our service.
  • Professionalism and reliability are two of the most important characteristics of an effective security staff.
  • HSS administrators have extensive industry credentials and backgrounds in the leadership ranks of law enforcement, education, and the military.
  • HSS on-site leaders are carefully selected and well trained to meet your needs.
  • HSS develops professional healthcare security officers—not security guards. Only one out of seven applicants makes it through our rigorous hiring and screening process.
  • The HSS security staff turnover rate is among the lowest in the industry. Read about our employee retention programs.
• Our focused healthcare security training program adheres to International Association for Healthcare Security and Safety (IAHSS) standards. Topics include protection, customer service, and public relations, so you can rely on our officers' professional conduct in a full range of situations.
• HSS meets—and exceeds—the healthcare compliance and documentation requirements critical to accreditation and safe operation.
• HSS is one of only a handful of security companies serving the U.S. healthcare market to have SAFETY Act Certification and Designation. As a customer, your facility automatically receives unlimited terrorist insurance coverage, above the multi-million liability insurance purchased by HSS. This provides a significant basis for dismissing any claims brought against your facility resulting from any acts of terrorism where HSS provides services or technology.
• HSS technology support services save you time and money.

For more information, or to discuss your facility's security needs, contact HSS Healthcare Security.

Customer Comments

HSS conducts regular customer satisfaction studies as part of our assessment activities. These are a few of the positive comments customers made in a recent study:

• “HSS emphasizes prevention; precluding a problem is better than solving one”

• “HSS security personnel are an integral component of our emergency preparedness plans.”

• “HSS communication is top notch, the best in the industry.”

• “HSS has one client, and that is `me’.”

• “The HSS model is the best in the security industry.”

• “Other vendors don’t understand the uniqueness of healthcare.”

• “HSS’s senior management is like having a spare tire; it is there when you need it.”

These surveys enable us to learn where we can improve our service as well. For example, customers told us they needed a better way to handle patient watches because those were drawing HSS security officers away from their primary job of providing security. We responded by pioneering a new healthcare professional designation, the Behavioral Security Technician (BeST^©).